Privacy Policy

Ottawa Property Experts ("we", "us", "our") is a residential renovation business based in Ottawa, Ontario. We respect your privacy and only collect information we actually need to answer your enquiry, quote your project, and run our business. This policy explains what we collect on ottawapropertyexperts.ca, why we collect it, who can see it, and the choices you have.

We operate in Ontario and follow Canada's federal privacy law (PIPEDA) and applicable Ontario rules. If anything below is unclear, email info@ottawapropertyexperts.ca and a real person will reply.

1. What we collect

There are three ways we end up with information about you:

• When you request a free design consult or contact us. Through the quote form or contact form we ask for your name, email, phone number, the postal code or address where the work would happen, a rough project type (bathroom, kitchen, or both), budget range, timeline, and any notes you choose to share. If you book an in-home visit we also record the appointment time.
• When you call or email us. We keep a record of the conversation (notes, sometimes follow-up emails) so the next person you speak to isn't starting from scratch.
• When you browse the site. Our hosting provider and analytics tools log standard technical information: IP address, browser type, device type, referring page, the pages you visited, and the date and time. We use this in aggregate to see which pages are useful and to fix things that break.

We do not ask for or store sensitive information like social insurance numbers, banking credentials, or government ID through this website.

2. How we use it

• To reply to your enquiry and schedule a consult.
• To prepare and deliver a written fixed-price quote.
• To plan, manage, and complete the work if you hire us.
• To send service-related messages (appointment reminders, project updates, warranty notices).
• To improve the site and our marketing — always using grouped, anonymous patterns, not individual profiles.
• To comply with our legal, tax, and insurance obligations.

We will only send you marketing emails or texts if you ask us to. You can unsubscribe at any time using the link in any marketing email or by replying STOP to a text.

3. Who can see your information

Your information is shared only with people who need it to do their job for you:

• Our team. The project manager, estimators, and tradespeople assigned to your project.
• Trusted subcontractors. Plumbers, electricians, tile setters, and similar trades we work with on your job. They only get the information they need to do their part.
• Service providers we rely on to run the business. For example our email provider, CRM, accounting software, website hosting, and analytics. They store data on our behalf under their own privacy policies and are not permitted to use it for their own purposes.
• Government, regulators, or law enforcement when we are legally required to disclose (for example, building permit records or a court order).

We do not sell, rent, or trade your personal information. Ever.

4. Cookies and analytics

This site uses a small number of cookies and similar technologies:

• Essential cookies that make the site work (remembering your form progress in the quote wizard, for example).
• Analytics cookies that tell us, in aggregate, how many people visit each page, which links get clicked, and roughly where in Ontario visitors come from. We do not use them to identify you personally.
• Source tracking. When you arrive from a Google ad, social post, or referral link, we keep the source with your lead so we know which marketing is actually working.

You can block or delete cookies in your browser settings. If you do, some parts of the site (mainly the multi-step quote form) may not work as smoothly.

5. How long we keep it

We keep lead and project information for as long as you are an active prospect or client, and afterwards for the period required by Ontario law for taxes, warranties, and insurance — typically seven years from the end of the project. Analytics data is kept in aggregated form indefinitely.

6. How we protect it

We use modern hosting, encrypted connections (HTTPS), access controls, and reputable software providers. No system on the internet is perfect — but we take security seriously and only keep what we actually need.

7. Your rights

Under PIPEDA you have the right to:

• Ask what personal information we have about you.
• Ask us to correct anything that's wrong.
• Ask us to delete information we no longer need to keep.
• Withdraw consent for marketing or non-essential processing.
• Complain to the Office of the Privacy Commissioner of Canada if you believe we've mishandled your data.

To exercise any of these rights, email info@ottawapropertyexperts.ca. We'll reply within 30 days.

8. Children

Our services are sold to homeowners. We do not knowingly collect information from anyone under the age of majority in Ontario. If you believe a minor has submitted information through this site, contact us and we will delete it.

9. Changes to this policy

If we change anything material we will update the "Last updated" date at the top of this page. For significant changes that affect how we use information you've already given us, we'll email active clients before the change takes effect.

10. Contact us

Privacy questions, requests, or complaints: